Life & annuity
Help your customers be ready for their future by making your business future-ready.
What’s going on
Life and annuity (L&A) carriers are operating in a challenging and competitive market. A volatile global economy makes risk evaluation increasingly complex. The challenge is compounded by growing customer demands for unified, digital platforms, seamless experiences and innovative new products that enhance their lives and support longevity.
How life & annuity is changing
What you can do
Market dynamics are squeezing profitability. Technology modernization and optimized organization and operating models can reduce workloads and expenses while enabling new revenue streams.
As AI matures, insurers can leverage the technology to improve customer relationships through enhanced interactions, while realizing gains in both process efficiency and decision effectiveness.
29%
Of working hours in the insurance industry can be automated by gen AI, relieving workers of many of their more mundane and tedious tasks
Insurance products and services need to put people first. Carriers need to understand the ways in which customers feel protected or are seeking protection.
58%
Of insurance consumers say they would be willing to share a lot of data in exchange for advice that is more relevant to their personal circumstances
What’s trending in life & annuity
Our leaders
Khalid Lahraoui
Senior Managing Director – Insurance Lead, Global and EMEA
Kenneth Saldanha
Senior Managing Director – Insurance Lead, Americas
Naoyuki Shibata
Senior Managing Director – Insurance Lead, Asia Pacific
