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Managed services for changing more, faster

As organizations strive to optimize cost and accelerate growth, managed services, including business process services (BPS), can help to better prepare them to reinvent operations and drive holistic value at scale.

Why managed services?

1.4x

higher operating margins

2.2x

greater total shareholder returns (three-year)

42%

improvement in agile product and process innovation

34%

better at reducing energy consumption and greenhouse gas emissions

Reinvent with managed services

Managed Data, AI and Automation

Do you have the insights to make real-time decisions?

You can’t change what you can’t see. Reinvention-ready companies are twice as likely to have a modern data foundation approach to governance and asset creation with gen AI in mind.
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2x
data-modernization attributes are reported by reinvention-ready organizations
Global Capability Centers

Access talent and innovation with global capability centers

Global Capability Centers give your business access to today’s in-demand skills, while encouraging innovation for tomorrow. Keep pace with the 71% of organizations planning to invest in capability centers in the next 12 months.
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Application Managed Services

Don’t let application complexity hold you back.

Emerging technologies have led to more application complexity, and disruption is at an all-time high. Integrate cloud and gen AI with new and traditional managed services approaches to simplify for faster value.
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Infrastructure Managed Services

You can’t build your legacy with legacy IT

Managing today’s IT landscape with yesterday’s tech can be a drag on your reinvention ambitions. Reach your goals, cut spend and see value faster with modern infrastructure managed services.
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Cybersecurity Managed Services

Is your cybersecurity protecting the business?

88% of boards view cybersecurity as a business risk, not just an IT problem. Fight deepfakes while building trust and resilience with operational security as-a-service.
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Operations areas we support

  • Finance operations
    Finance operations

    See all the value your business is creating for today and tomorrow with instant data and insights. Make compliance secure and efficient.

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  • Supply chain
    Supply chain

    Make life simple for customers with a profitable and sustainable supply network. Make supply more transparent, predictive and disruption-proof.

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  • Sourcing & procurement
    Sourcing & procurement

    Find new competitive advantages in sourcing and procurement using AI and automation.

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  • Digital engineering & manufacturing
    Digital engineering & manufacturing

    Reimagine products and how they’re made, using data to connect demand to production.

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  • Talent and HR
    Talent and HR

    Create an engaging workplace inspired by the best consumer experiences.

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  • Marketing, sales & customer service
    Marketing, sales & customer service

    Bring more intelligence and efficiency to front-office operations so customer experience becomes a competitive advantage.

  • Banking
    Banking

    Get ahead of change with digitally enabled operations, from payments to asset management.

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  • Insurance
    Insurance

    Build the operations you need to influence member habits and transform your claims experiences.

  • Health
    Health

    Speed up R&D and realize better patient outcomes through digital transformation.

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  • Risk and Compliance
    Risk and Compliance

    Protect your business with data and tech in a rapidly evolving regulatory environment.

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  • Trust & safety
    Trust & safety

    Outmaneuver uncertainty, drive scale and deliver growth with intelligent platform operations.

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Awards and recognition

Accenture Named Overall Leader in the Group Marketing Services Peak Matrix™ Assessment 2023, by Everest Group

Accenture follows a delivery model where agencies under Accenture Song handle judgment-intensive processes such as creative, CX strategy, and media, while offshore and nearshore facilities under Accenture Operations manage delivery – enabling it to offer economical and localized services.

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A Leader in Mortgage Operations

Everest Group names Accenture a leader for developing complete digital solutions, alongside its strong reputation in supporting front- to back-office operations for its mortgage clients with differentiated services across the entire mortgage operations value chain.

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A Leader in Life Science Sales and Marketing IT Outsourcing Services

“Highly experienced vendors like Accenture are offering increasingly sophisticated ITO models for processes while enabling their clients to focus on their core competencies — improve outcomes for doctors and patients alike."

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A Leader in IDC MarketScape for Worldwide Cloud Professional Services

“Accenture — with its strong industry knowledge, industry cloud offers, and breadth of technology services that span from consulting all the way to managed services — can fulfill cloud technology implementation needs at a global scale”

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Our leaders

Arundhati Chakraborty

Group Chief Executive – Operations

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Karthik Narain

Group Chief Executive – Technology and Chief Technology Officer

LinkedIn
Nirav Sampat

Nirav Sampat

Global Lead – Operations Delivery, Transformation and Technology

LinkedIn

Mahesh V. Zurale

Global Lead – Advanced Technology Centers Global Network and Lead – Advanced Technology Centers, India

LinkedIn

Operations careers​

Use data, insights and tech to reimagine how people work, moving operations from transactional to transformational.​

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