Education Salesforce Practice

Salesforce solutions for higher education

Supporting higher education in achieving student life cycle transformation.

The challenge

Addressing the complexities of the full student lifecycle and operational efficiency in higher education.

In today's higher education landscape, institutions face increasing pressure to enhance student recruitment, retention and overall operational efficiency. Managing diverse student populations, meeting evolving technological demands and maintaining competitiveness pose significant challenges. Accenture's Salesforce capabilities can help to tackle these challenges head-on. By leveraging our deep industry knowledge and robust Salesforce solutions, we empower universities to streamline processes, personalize student experiences and foster lifelong engagement. Our tailored approach ensures that institutions can adapt, innovate and excel in an increasingly digital world.

How we help

Advanced Salesforce solutions for higher education

Recruiting and Admissions

Find, engage and enroll best-fit students with personalized communications, 360-degree prospect profiles, and expanded reach. Leverage Accenture's 360 value for comprehensive student lifecycle management.

Student Success and Services

Deliver outstanding service and drive retention with a 360-degree view of every student, proactive identification of at-risk students, real-time knowledge management, centralized services and community-building strategies. Empower seamless student support and engagement.

Generative AI

Streamline operations addressing inefficiencies across the full student lifecycle by applying Accenture's suite of Gen AI capabilities. Reduce repetitive tasks and personalize student interactions.

Constituent Engagement

Optimize student recruitment efforts, manage brand interactions, and measure impact with personalized marketing strategies and crisis management.

Data Strategy and Integration

Enhance connected experiences through rapid Salesforce integrations with best-in-class connectors and flexible architecture. Leverage Accenture's 360 value for seamless data integration and operational efficiency.

Advancement and Community

Build strong alumni and donor relationships with personalized communications, fundraising activities and data-driven strategies. Foster campus collaboration through social intranets and member communities, enhancing engagement and support across the institution.

Reinvention in action

QUT transforms student experience with data and AI

Queensland University of Technology partnered with Accenture to integrate Salesforce Data Cloud and AI, boosting proactive student engagement by 84% and reducing response times by 69%, creating a personalized experience from enrollment to alumni.

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Transforming student experiences with Salesforce Education Cloud

Discover how George Mason University partnered with Accenture to enhance student success through integrated Salesforce Education Cloud solutions, optimizing every step of the student journey.

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