Embrace the future of productivity and improve speed, quality, and customer experience through AI-powered intelligent automation.
An accessible must-read for both a business management and technology audience.
Mike Crisafulli / VP of Software Engineering, Comcast
The authors introduce the motivation for writing this book and provide high level overviews of each chapter.
This chapter introduces the concept of intelligent automation, its value, an overview of the major stages of automation organizations typically work through and the need to take a “people first” investment approach to automation.
This chapter outlines the barriers to overcome in applying intelligent automation (relating to people, process, technology, and strategy) and addresses the common myths that get in the way of progress.
This chapter outlines the importance of aligning intelligent automation with business strategy, creating a detailed plan for IA capabilities, linking it to a project plan, and establishing a process for regular updates to the strategy.
This covers how to assess and prioritize the parts of the business which should be automated, including constructing an automation maturity model and using it to track progress.
This chapter highlights the need to architect staffing and execution, define governance for key decisions, and set metrics to track progress toward clear goals. It also emphasizes the importance of designing an intelligent automation center of excellence.
This chapter explains that most companies lack the technology infrastructure for high-level intelligent automation. It covers key considerations for building a modern, adaptive IT architecture that interacts with rich data fabrics and has AI at its core. The ideal architectures are cloud-based, secure, and platform-centric.
This chapter explains what is needed from a people, skills and culture perspective to plan, implement and maintain a transformational automation effort that has the full support of leadership.
An IA solution is not a “set it and forget it” accomplishment. This chapter covers how to improve upon the solution to ensure gaining even greater value over time.
This chapter looks to the future and describes how new generations of automation solutions will make the world better as long as they are guided by three core principles: relevance, resilience, and responsibility.
“A CIO needs a vision, leadership and the technical nous to execute successfully. I have a vision and a strong belief that a world with zero human touch application maintenance is absolutely attainable—a world with self-healing and self-configuring systems powered by AI. The Automation Advantage sets out a strategic approach to getting there, both from a technology and human perspective.”
"We are entering a world of autonomous enterprises where analytics, automation, and AI converge. The Automation Advantage definitively shows how organizations can improve decision velocity and precision decisions.”
“Successful intelligent automation requires you to get more than just the technology right. The Automation Advantage addresses this – clearly and effectively – by providing the guiding principles and steps for changing your organization’s technology, governance, culture, and even leadership style.”
Chief Strategy and Innovation Officer
Chief Information and Asset Engineering Officer
Managing Director – Automation Strategy and Technology
