Whether you have a platform or are still choosing, we’ve got you covered
AI conversations solving real customer problems
Amazon Connect provides a complete contact center operation with real-time transcription, intent-based routing and a 360-degree customer view across every channel. Agent and supervisor tools built in from day one.
Connected Customer Experience
Faster answers. Smarter routing. Better data.
Google Cloud and AI implementation turns fragmented data into a connected, intelligent foundation, with customer intelligence, advanced analytics and secure infrastructure working as one from day one.
Customer Engagement Services
Every channel with generative AI built in
Dynamics 365 becomes a full contact center engine with intelligent routing, seamless AI-to-human handoffs and no new platform required. Pre-packaged for mid-market timelines and delivered by Avanade.
Intelligence Contact Center
More resolution, less handling
Bring AI agents, voice, digital service and CRM data together in one place. Give customers faster, more consistent answers across every channel while lowering the cost and hassle of disconnected systems.
Agentforce Contact Center
A few signals it’s time to act
Your competitors activated contact center AI. The board noticed.
91% of service leaders reported executive pressure to implement AI in the contact center in 2026 — with customer satisfaction and operational efficiency at the top of the list.²
Your agents are resolving cases AI can handle. That gap has a price tag.
30% of service cases are already resolved by AI today. As adoption grows toward 50% by 2027, organizations that delay risk higher operating costs and slower service.³
Your platform is live. Its AI capabilities are on. Where’s the ROI?
Your CRM and contact center are already in place. Now it's time to get the most out of the AI capabilities built into the technology you already own.
AI MODERNIZATION
AI that scales
We connect AI, customer data and service operations into one transformation — helping you move from isolated pilots to measurable business outcomes.
CLIENT OUTCOMES
Faster time to resolution
A global imaging leader achieved a 2.7x improvement in resolution rates, 14% higher deflection and 100% agent visibility into previous chats — with customer satisfaction at an all-time high of 4.5 out of 5.4.⁴
CONTACT CENTER EXPERTISE
20+ years of experience
Contact center expertise that bridges the technology and business sides of a contact center transformation.
MEASURABLE RESULTS
3-6 months to results
Pre-built contact center solutions on the platforms you already own, deployed by one engagement lead, with a three to six month path to measurable results.
Clear deliverables, measurable outcomes
- AI agents live on voice and chat — handling the interactions that don't need a human and routing the ones that do
- A measurable increase in deflection rate within 90–180 days — tracked against a baseline set before we start
- Full CRM and routing integration — so your people have the context they need and supervisors have visibility across every channel
- Real-time dashboards and post-call analytics — not a report delivered at the end of the engagement
Sources
¹ NeuraFlash, A Modern Contact Center with Salesforce Drives Increased Customer Satisfaction and Deflection, 2026.
² Gartner, Gartner Survey Finds 91% of Customer Service Leaders Under Pressure to Implement AI in 2026, 2026.
³ Salesforce, Inside the Seventh Edition of the State of Service Report, 2025.
⁴ NeuraFlash, A Global Imaging Leader Sees a 40.2% Resolution Increase in Just 3 Weeks with Salesforce Agentforce, 2026.