Order to Cash Operations Associate (Mandarin)
Job Description
· Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.
· Responsible for activities assigned by the Collections Team Lead
· Responsible for calling, emailing, & making payment arrangements with customers
· Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
· Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
· Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
· Work closely with key teams such as Credit and Sales in mitigating collection risk
· Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
· Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
· Escalate unresolved issues to management timely and follow through issues until final resolution
· Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
· Meet monthly collection targets
· Escalate issues in accordance with escalation policy
· Attend client meeting to discuss debtor performance and address issues as required
· Be proactive and innovative with ideas to improve service / deliverables to the client
· Bachelor's degree preferred
· Collections License considered beneficial
· Good working knowledge of an ERP system; ORACLE experience would be an advantage
· Fluent in English and Mandarin with strong communication skills
· Excellent working knowledge of MS Office
· Adaptable to learn new processes, concepts, and skills
· Demonstrates the ability to work as part of a team
· Able to work under time pressure, able to prioritize workload and meet strict deadlines.
· Strong analytical and problem solving skills
· Positive attitude and flexible, especially in the period of month/quarter/year-end closing
· Overtime and On-Call may be required
· Local holidays are observed
Kuala Lumpur
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