AI and generative AI help meet customer needs when it matters
To retain customers and maximize the lifetime value of customer relationships, it is critical that your claims process be reinvented with the power of AI and generative AI.
Timely claim settlement is critical for customer retention. With AI and generative AI, we help insurers achieve fast, accurate claims decisions that drive customer satisfaction.
47%
of claimants who say they are dissatisfied with how their claim was handled also say they are considering switching insurers
What you can do
The majority of claims customers open with their insurers meet the conditions for straight through processing. AI powered solutions can help quickly identify simpler claims and drive greater efficiency and value.
With a simplified cloud infrastructure, insurers can build a data and model backbone that integrates with core systems and supports the needs of AI-led claims.
36%
of insurance consumers say they would ideally like to handle their claims on an app or via text message
Disciplined replication and re-use are critical to scaling generative AI across the claims function. Consider which lines of business may be able to use the same UI/UX for generative AI implementations.
Retain customers
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Our leaders
Matthew Madsen
Global Insurance Operations Transformation Lead
Kenneth Saldanha
Senior Managing Director – Insurance Lead, Americas
Naoyuki Shibata
Senior Managing Director – Insurance Lead, Asia Pacific