Accenture + ServiceNow customer service

Every customer now demands fast, efficient service. That’s why Accenture takes a holistic approach to customizing ServiceNow’s platform. We’re here to help data flow smoothly between departments to make every business function interoperable.

This enables a frictionless customer experience that transforms businesses from ‘in demand’ to indispensable. It also transforms the status of the service function: from cost center to value center.

Though the lines between sales, marketing and service functions have blurred in recent years, complete interoperability is the key to seamless customer service. It’s time to connect all the groups that need to talk, to completely reimagine customer interactions.

Accenture + ServiceNow come together to help you completely reimagine customer service management. Our holistic approach enables you to scale personalized, proactive, real-time, omnichannel services at speed and deliver growth as never before.

Wherever you are on your service transformation journey, Accenture + ServiceNow is here to help you reimagine customer service management.

ServiceNow is the ‘platform of platforms.’ Accenture adds the ability to take a holistic view of your organizational needs and customize ServiceNow to meet them. In this way, we enable interoperability from front to back. Flowing data and understanding across the business. Creating transparency to a single source of truth. Making data available to everyone in every function.

What does that mean in practice? By harnessing the power of AI to interpret and share data, both customers and employees get the intuitive experiences and real-time answers they need, regardless of the agent or channel involved.

These seamless interactions deliver a wealth of benefits, from reducing costs to increasing customer lifetime value, and from engaging employees to enabling greater efficiency. To put it another way, they enable your business to grow with the flow.