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Rethinking travel with intelligent operations

Bringing together people and technology with intelligent operations unlocks agility and resilience—and transforms your business to be future-ready.

Make bold moves with intelligent travel operations

As demand returns post-pandemic, travel companies need functions and processes that can efficiently scale for more guests and passengers with today’s reduced levels of staff and assets.

But with cumbersome manual processes, siloed data and outdated technologies, how can organizations make sure they’re up to the task?

Intelligent operations help travel leaders make better decisions—in real time—while making the entire business more agile, efficient and intelligent.

Equip your people with the tools and insights they need to drive innovation and growth. Automate manual tasks so teams can focus on delivering better experiences for travelers. Make data-driven decisions to respond to trends, even before they happen.

Start reinventing your business now to be ready as demand returns—and stay one step ahead of the competition.

Travel Intelligent Operations

Make bold moves with intelligent travel operations

Travel is coming back. To make bold moves —at the right cost, travel players must improve their operations to become future-ready. Find out how.

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It’s time to reinvent the way travel does business

Intelligent operations represent a major transformation across the entire travel business. This is not only a reinvention of processes and culture, but a new path to profitability.

Create an insight-rich organization

With intelligent operations, data drives strategies and approaches for complex commercial decisions, and automates operational decision-making.

Increase your revenue

Optimize your fixed asset base by automating deployment analytics, augmenting revenue management, marketing and corporate sales processes.

Improve your operational efficiency

Identify opportunities for continuous improvement, so your assets and people can deliver exceptional experiences without adding cost or effort.

Build a future-ready culture

Support your people with consistent access to strategic insights—and become an efficient, flexible company that is focused on growth.

Travel intelligent operations solutions

Explore how our intelligent operations solutions help different segments within travel transform the way they do business—with greater insights, and new levels of agility.

The key examples included for each industry in the sections below may also apply to other areas of travel.

Airline

Anticipate demand with intelligent operations so your airline has enough staff at the ready—and is prepared when disruptions occur—while also maximizing revenue capture in a dynamic market as demand recovers post-COVID.

Disruption avoidance, management and recovery

Automating recovery decisions to shift crews, fleets and passengers when disruptions happen can save up to 5% in total operating cost.

Labor planning and optimization

Forecast demand and streamline work for crew, ground handling, mechanics and more—improving labor efficiency 3-5% without increasing disruption risk.

Revenue management intelligence

Capture 3+% more in revenue by giving your analysts insights from historical data to identify areas for intervention and make proactive adjustments.

Hospitality companies

From booking to checkout, empowering your people with automation, artificial intelligence, and analytics—plus collaborating in new ways—leads to greater agility and the ability to deliver the experiences hotel guests expect in cost-efficient ways.

Finance & accounting

Combining process expertise, technology and talent with intelligent operations can cut finance and accounting costs 25-35% for hospitality companies.

Customer contact

Support a greater volume of calls and personalize customer experiences (which improves Net Promoter Scores) while reducing call center costs 20-30%.

Cruise

With intelligent operations, you can free up your people—and your budget—to provide more personalized and meaningful interactions for your customers, on land and at sea.

Passenger processing

Automating passenger processing as they board and disembark can reduce costs 70-80% while freeing up crew members to focus on the customer experience.

Direct sales

With intelligent targeted marketing, your cruise line can engage customers directly—rather than through travel agents—and save 5-15% in commissions.

Rental car

Analytics within intelligent operations can help make sure you have the right cars, at the right locations, to meet customer demand, while ensuring fleets are maintained efficiently—and when it’s time to sell, positioned to return the most value.

Fleet management

Optimize how many cars, what model, and where you need them—reducing total assets required 3-5%—while redesigning maintenance to save 7-10% in costs.

Asset trading

As you refresh your fleet, leverage analytics to find the best location, timing and venue (such as auction or dealer) to raise sales price 1-4%.

What we think

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Travel

The Guide

Explore the changing realities of travel in our digital travel industry magazine.
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Operations

Get on the fast-track to future-ready performance

Go from insights to action. Find out how to elevate every decision—and start on the path to extraordinary value—with intelligent operations.
READ MORE
Travel Experience

Travel industry recovery: Business or leisure?

Accenture encourages travel companies to adapt to the new leisure travel market by embracing 6 key focus areas as post-pandemic travel emerges.
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Travel Technology

The right cloud mindset in travel

Forward-looking companies know that future business depends on moving to the cloud, based on a thoughtful strategy. Learn from successful cloud scalers.
READ MORE
Travel Intelligent Operations

Make bold moves with intelligent travel operations

Travel is coming back. To make bold moves —at the right cost, travel players must improve their operations to become future-ready. Find out how.
READ MORE
VIEW MORE ARTICLES

Case studies

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Finance & Accounting BPS

NH Hotels: Building 5-star finance operations

How automation, AI & lean organization structure increased productivity by 45%—enabling hotel agents to spend more time creating customer experiences.
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Supply Chain BPS

Managing retail promotions with pinpoint precision

Learn how a large North American retailer transformed promotional campaigns with predictive analytics and SynOps.
READ MORE
VIEW MORE CASE STUDIES

Our leaders

Roshan Patel

Managing Director – Intelligent Operations Lead, Travel
LinkedIn

Sean Carpenter

Senior Manager – Intelligent Operations Lead, Travel
LinkedIn

Mike Tansey

Managing Director – Strategy & Consulting, Travel, Growth Markets
LinkedIn

Intelligent finance operations for travel

Lead your company through the new realities of travel—while saving up to 35%—with an intelligent back office.

Intelligent operations

See how human + machine intelligence is building new ways to embrace change and grow.

Travel consulting

Accenture helps travel companies outmaneuver uncertainty in a new era of Travel.