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Tolling

Transform your toll operations with state-of-the-art back-office systems, intelligent operations and a reimagined mobility experience.

What’s going on

Toll revenue brings sustainability to changing road infrastructure and mass transportation systems. And it’s even more important as new climate-change targets reduce other revenue sources like gas taxes. In response, the tolling industry is developing new approaches such as road usage charging and mobility ecosystems.

What you can do

Focus on in-vehicle experience and services with smartphone integration for seamless customer interaction. Automate interactions within the right context and time to delight your customers.

COTS technology brings innovations from other industries and is configurable to your particular requirements and integration needs. World-class ERP systems are highly scalable and multi-tenant in tolling scenarios, able to natively support the required business processes.

Use artificial intelligence to act as a co-pilot for customer-service agents. Continuously expand AI — especially generative AI — to unlock opportunities for business reinvention, customer experiences, revenue and sustainable mobility strategies.

Transform your back-office operations. Use analytics and applied intelligence to increase compliance and predictability — while reducing costs.

Increase your revenue by offering additional services and commercial offerings, seamlessly integrated via our open architecture. Blend AI, analytics, real-time monitoring, digital applications and new enforcement approaches to reduce revenue leakage.

Focus on the most valuable and differentiating capabilities for your customer experience. Functions that can be automated or that require specialized skills should be sent to efficient and lower-cost cloud services providers.

Our leaders

Ricardo Almeida

Managing Director – Global Tolling Lead

Sidney Edmonds

Managing Director – Tolling and Transit, North America Lead