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Accenture + ServiceNow

Take your digital business further, faster, with Accenture and ServiceNow to thrive in the cloud continuum, reimagine service and modernize work.

EVEREST GROUP PEAK MATRIX®

Accenture: A global Leader for ServiceNow Services

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#1 global ServiceNow partner

Accenture is the global #1 among ServiceNow partners. The strength of the Accenture ServiceNow Business Group lies in the deep expertise of our people across all of our businesses—Strategy & Consulting, Accenture Song, Technology and Operations.

Our platform-led approach unites the industry and technology transformation experience of Accenture and ServiceNow to deliver on the promise of digital business. Enabling clients to thrive in the cloud by harnessing the cloud continuum with a dynamic set of capabilities that power innovation across the enterprise.

We’re here to help reimagine customer engagement and delight customers with proactive service at every touchpoint. And create modern workforce solutions to reinvent business models with processes that embed service into digital products.

We offer the right balance of industry and technology expertise, to make us the ServiceNow Implementation partner you can trust to solve even the most complex business problems.

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ServiceNow solutions and offerings

This is where we deliver on the promise of technology and human ingenuity. Combining our ServiceNow implementation experience to solve our clients’ biggest challenges - both present and future – to truly deliver on the promise of digital business.

Harness and manage the cloud continuum

Embrace new technologies and modern approaches to harness the cloud from public to edge and power capabilities and innovation across your enterprise. Learn more.

Reimagining service for customers

Adapt to deliver modern, digital first service to reimagine customer engagement with proactive service from issue to resolutions at every touchpoint. Learn more.

Workforce solutions

Create modern, sustainable work experiences with flexible service models, seamless digital enterprise services, and a future-ready culture. Learn more.

 IT workflows

Modernize IT to drive digital transparency and deliver high-performance business services and visibility. Learn more.

Platform application development

Build enterprise workflows and integrations to meet your unique business needs.

Security operations

Respond faster to incidents, vulnerabilities, and enterprise risk with our deep experience in security transformation and GRC platform migration. Learn more.

By the numbers

With the world's largest ServiceNow practice, we're continually investing in our people and skills. In fact, we deliver many thousands of ServiceNow training annually and have the highest number of ServiceNow Certifications in the market.

20K+

ServiceNow Certifications

15K+

Skilled ServiceNow Employees

3X

ServiceNow Partner of the Year

Case studies

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Public Service

Meet "AVA": The State of Tennessee's virtual agent

The State of Tennessee leveraged intelligent automation to address the surge in family assistance requests.

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Communications and Media

Unifying customer experience brings benefits to all

Vodafone Business transformed their customer experience with new systems and new ways of working.

Life Sciences

Digitizing customer service processes

Siemens Healthineers digitizes customer service processes and facilitates seamless online interaction.

Accenture Federal Services

Connectivity for all

A federal non-profit is making eligibility verification a breeze.

Banking

HSBC revamps HR services and employee experience

Advanced and far-reaching human resources and employee experience transformation.

Accenture IT Organization

The power of ServiceNow at Accenture

Accenture leverages ServiceNow to move to a business service-based IT model and more.

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What we think

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Accenture Song

End-to-endless customer service

It’s time to think about customer service in a new way to redefine the value of predictive customer service.

Cloud

Strategy to embrace the hybrid cloud continuum

Public cloud once seemed like the perfect solution. But as cloud continues to evolve, more companies are turning to a hybrid cloud.

Cloud

Creating a modern digital workplace

How the Cloud Continuum is changing the enterprise workplace and how to respond.

ServiceNow

The customer service model of the future

ServiceNow

How AIOps can help IT be a better business partner

ServiceNow

Intelligence-driven security

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Awards & recognition

As ServiceNow partners with a leading role, we are proud to have received widespread recognition for ServiceNow implementation. Our unique partnership combines the best of ServiceNow services with Accenture’s unmatched experience and assets.

HFS RESEARCH

#1 in Top 10 for ServiceNow services

#1 innovation capability #1 ability to execute

EVEREST GROUP

Leader in the Everest Group PEAK Matrix® for ServiceNow services

Cited for expertise across ServiceNow

PAC INNOVATION RADAR

Overall Leader for ServiceNow services

Named best in class and overall leader in Europe

SERVICENOW

Partner of the year: Americas

2023

SERVICENOW

Industry solutions, Telco partner of the year: Global

2022

SERVICENOW

Creator workflow partner of the year: Global

2022

SERVICENOW

Global partner of the year

2021, 2020, 2019

ServiceNow careers

Innovate and grow with our team of skilled ServiceNow professionals. Join the only company that spans the end-to-end spectrum of solutions driving the biggest transformational projects.

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Our leaders

David Kanter

Lead – ServiceNow Business Group, Global
LinkedIn

Tom Quintelier

Lead – ServiceNow Business Group, EMEA
LinkedIn

Lawne Gerhardt

Lead – ServiceNow Business Group, North America
LinkedIn

Amy Giovannucci

Managing Director – Accenture Federal Services, Platforms Lead
Linkedin