Delivering the future of workforce management

Optimize the frontline workforce for a seamless employee—and customer—journey.

Why frontline workforce?

In a competitive retail landscape with evolving market demands, equipping frontline workers with the right tools, talent, work and experience are essential for adapting and excelling in dynamic environments, ensuring both cost efficiency and enhanced customer experiences.

94%

of employees at companies that champion workforce well-being and equality put significantly more effort into their work.

45%

of frontline retail work could be augmented or automated today.

33%

of retailers say they do not have enough associates to enable personalization.

94%

of retail workers say if their company invested in their learning and development they would stay longer.

How the frontline workforce is changing

The retail frontline evolves with technology

Adapt to today's challenges with better employee training, advanced technology and safer workplaces. Embrace innovative solutions that empower employees to perform efficiently and find value and purpose in their work.

Transform retail operations by prioritizing employee engagement through trust in leadership and alignment with company values.

72%

of consumers expect companies they’re doing business with to understand how their needs and objectives change during times of disruption, and to address those needs.

Reimagine how retail work is done with advanced process optimization and emerging technologies.

88%

of executives think their customers are changing faster than their businesses can keep up.

Harness AI-driven analytics to identify skill gaps and source the right talent for your retail needs.

94%

of people say they are ready to learn new skills to work with Gen AI, yet only 5% of organizations are actively reskilling their workforce at scale.

Adopt augmented analytics to enhance decision-making and performance in your workforce management.

2.7X

more likely for companies to have a boosted revenue growth by at least 20% (in the past three years) if their employees can use digital creatively.

What you’ll achieve

Stronger employee and customer experience

Implementing industry-leading practices can help create a value-driven employee experience, while bringing the brand to life in a way that engages and excites consumers.

Enhanced forward–thinking workforce

Reimagining the learning experience can equip frontline workers with essential skills, foster a sense of purpose, and boost job satisfaction and productivity.

What’s trending in retail

Perspective

Omni-connected retail workforces—a new dynamic

Retail employees feels omni-connected at work.

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Research Report

Retail workforce for Store of Tomorrow

The Store of Tomorrow model has an evolved workforce—one is that is purposeful and skilled, as well as diverse and adaptable. Retailers invest in their workforce by retraining, upskilling and creating inclusive environments.

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Research Report

Reimagine the retail workforce

A retail workforce that can adapt to change at speed has never been more critical. To meet the evolving expectations of both customers and employees, retailers need a more adaptive workforce—digital, data fluent and diverse.

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Perspective

Retail’s responsible reset

With the retail industry in perpetual flux, retailers will need to reset of every aspect of the business—people, process and technology. We’ve identified six imperatives that are essential to enable retail success and growth.

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