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Reconfiguring for resilience

Leaders who enable enterprise resilience through operational, commercial, technology and people resilience are better positioned to turn disruption into opportunity and shocks into strengths — charting new avenues for value creation and competitiveness.

Today’s developing economic fragmentation, elevated geopolitical risk and overall policy uncertainty are adding to the current complexity. What once felt like isolated crises have become a permanent feature of the business landscape. In this continued fast-moving environment, the only certainty is that companies that focus on reconfiguring for enterprise resilience will create a competitive edge.

Graph that shows the four resilience pillars that enable enterprise and financial resilience.
Graph that shows the four resilience pillars that enable enterprise and financial resilience.

True resilience isn’t built on one capability alone. It depends on strengthening a core set of interconnected areas that allow the organization to sense, absorb, adapt and recover from disruption – faster and more effectively than competitors. The four pillars of enterprise resilience together enable organizations to produce goods, deliver services, meet and exceed customer demand and pivot rapidly in the face of change. Companies that do this well will secure the present while creating a more profitable future.

Enabling enterprise resilience

Operational resilience

In times of uncertainty, operations must be the calm at the center of the storm, absorbing the impact and keeping the enterprise moving.

Why operational resilience matters

Building operational resilience means sensing risk early, responding fast, and adapting better than the competition.

Leading companies are already making bold shifts:

  • Replacing reactive patchwork with proactive, system-wide adaptation.

  • Moving beyond manual workarounds to embrace automated agility.

  • Breaking free from single-source fragility with flexible, multi-supplier networks.

By leveraging intelligent visibility, scenario-driven decision-making, and AI-powered systems, companies can navigate structural volatility and ensure rapid recovery from disruptions.

8.2%

of revenue growth opportunity is lost to manufacturing and supply chain disruptions. 

90%

of organizations lack awareness of sub-tier supplier disruptions for up to 48 hours, exposing them to significant brand and financial risks.

Only

34%

of C-suite are prioritizing making their business more resilient.

Estimated

43%

of total working hours in supply chain roles can be transformed by generative AI.

Companies that reconfigure operations for resilience faster can react to disruptions 62% quicker and recover 60% faster than conventional networks, reducing recovery time from months to just days.

Source: Accenture research

Key actions to build resilience

Immediate actions

  • Activate purpose-led leadership with a clear “north star” 
  • Use live diagnostics to map skills and workforce sentiment 
  • Close talent gaps fast with targeted skill activations 
  • Launch AI-powered learning that evolves with the changing needs of the role
  • Manage redeployments and exits with transparency and trust 
  • Establish discipline by linking workforce actions to enterprise outcomes 

Near-term strategies

  • Realign structures and resources to match priorities 
  • Use automation and gen AI to reshape roles and ways of working 
  • Adapt operating models to strike the right global-local balance 
  • Guide people through continuous change with behavioral science and networks of influence 
  •  Strengthen leadership and culture through diagnostics and coaching 

Long-term capabilities

  • Invest in platforms that monitor talent in real-time and match people to shifting work, fast 
  • Embed continuous, personalized learning in daily routines 
  • Shift to multidisciplinary, outcome-focused team structures to accelerate innovation 
  • Expand global scope through shared services and ecosystem partnerships 
  • Hardwire culture to strategy through storytelling and experimentation 
  • Institutionalize value steering to align talent, strategy and financial goals through consistent governance

Resilience as a new operating model

The stakes are high in today’s structurally volatile environment, with new tariffs compounding the complexity of global trade. Operations leaders are already feeling the impact and are seeking ways to respond with agility. By taking immediate actions, implementing near-term strategies, and investing in long-term capabilities, businesses can reconfigure operations to adapt and lead. Operational resilience is no longer just about surviving disruption—it’s about thriving through intelligent, adaptive systems.

Our leaders

Max Blanchet
Supply Chain & Operations, Global Strategy lead
LinkedIn
Mads Lauritzen
Industry X and Supply Chain & Operations, APAC Strategy lead
LinkedIn
Patty Riedl
Supply Chain & Operations, Americas Supply Chain and Procurement lead
LinkedIn
Pascal Brosset
Industry X, Production & Operations, Global Practice Lead
LinkedIn

People resilience

To build a resilient organization, cultivate a workforce that is energized, skilled and supported with a structure designed for speed, flexibility and accountability.

Why people resilience matters

In a world of compounding disruption, putting people first is the only way to build lasting enterprise resilience.

When people are empowered and equipped to thrive amid continuous change, the entire organization becomes more adaptive, more agile and better prepared for whatever comes next.

Leaders are already recognizing the need to shift:

  • From headcount freezes → dynamic, flexible talent flow
  • From top-down change → purpose-led, connected teams
  • From one-off training → AI-powered, continuous learning 

4X

More likely to achieve long-term, profitable growth when companies invest in both talent and technology.

70%

More likely to realize lasting transformation benefits when leadership and culture are strong.

69%

Of C-suite executives believe their operating models are unable to adapt to disruptive forces. 

88%

Of C-suite leaders anticipate more disruption ahead—but many still question if their workforce is ready to cope. 

According to our research, highly resilient companies experience 6% faster revenue growth and enjoy profit margins that are 8% higher than their peers.
 

Key actions to build resilience

Immediate actions

  • Activate purpose-led leadership with a clear “north star”
  • Use live diagnostics to map skills and workforce sentiment
  • Close talent gaps fast with targeted skill activations
  • Launch AI-powered learning that evolves with the changing needs of the role
  • Manage redeployments and exits with transparency and trust
  • Establish discipline by linking workforce actions to enterprise outcomes

Near-term strategies

  • Realign structures and resources to match priorities
  • Use automation and gen AI to reshape roles and ways of working
  • Adapt operating models to strike the right global-local balance
  • Guide people through continuous change with behavioral science and networks of influence
  • Strengthen leadership and culture through diagnostics and coaching

Long-term capabilities

  • Invest in platforms that monitor talent in real-time and match people to shifting work, fast
  • Embed continuous, personalized learning in daily routines
  • Shift to multidisciplinary, outcome-focused team structures to accelerate innovation

  • Expand global scope through shared services and ecosystem partnerships
  • Hardwire culture to strategy through storytelling and experimentation
  • Institutionalize value steering to align talent, strategy and financial goals through consistent governance

Our leaders

Karalee Close
Lead – Talent & Organization, Global
LinkedIn
Jennifer Thomas
Senior Managing Director, Global Transformation
LinkedIn

Commercial resilience

To protect margins and drive growth, align innovation and investments with emerging opportunities, while applying AI for dynamic pricing to enable real-time adjustments to market changes.

Why commercial resilience matters

As costs rise, companies need to protect their margins without pushing customers away. They need to anticipate changing customer priorities and focus resources on the segments and offerings with the best prospects for growth and profitability.

Technology resilience

Focus technology and talent against the most critical opportunities and risks.

Why technology resilience matters

Companies need systems that can flex with shifting trade conditions and support faster, smarter decision-making. AI and automation will play a critical role — helping optimize logistics, pricing, and workforce deployment in real time.

How we can help

Supply chain strategy
Quickly analyze real-time impacts and create ‘what if’ scenarios to adapt to the constantly changing trade environment, for supply chain resilience.
Learn more
Cost and productivity
Respond to near-term profit uncertainty while strengthening long-term resilience and productivity advantage.
Learn more
INDUSTRY CONTEXT

What this means for your industry

  • Banking

  • Capital Markets

  • Chemicals

  • Communications

  • Consumer Goods & Services

  • Energy

  • Health

  • High Tech

  • Industrials

  • Insurance

  • Life Sciences

  • Media

  • MedTech

  • Natural Resources

  • Public Service

  • Retail

  • Software & Platforms

  • Utilities

Contact us to learn how Accenture can help

Accenture is uniquely positioned to help our clients successfully navigate today’s uncertainty and changing economic landscape with purpose, confidence and speed.