Dreamforce 2025

Experience the latest Salesforce offerings in action through a Consumer Goods B2B2C example and witness how intelligent voice and conversational AI agents can amplify human performance while delivering measurable business outcomes.

Watch as basic customer information instantly transforms into a dynamic profile within the Customer 360 platform. This moment shows how real-time insights fuel personalized engagement from the very first interaction.

Powered by: Voice AI | Data Cloud

A Key Account Manager uses a Voice Agent to co-create a launch strategy — turning product details into data-driven customer segments for targeted activation.

Powered by: Voice AI | Agentforce | Data Cloud

An Agent helps optimize a new campaign — including BOGO and cashback offers — providing an intuitive interface to model scenarios and deliver better results.

Powered by: Agentforce | Consumer Goods Cloud (Trade Promotion Management)

A Field Sales Rep uses a Voice Agent to plan store visits and capture insights on the go — making windshield time more valuable and sales interactions more strategic.

Powered by: Voice AI | Consumer Goods Cloud (Retail Execution)

The Agent proactively alerts the store owner about upcoming stock shortages, removing the need for manual monitoring and ensuring continuous availability.

Powered by: Agentforce | Consumer Goods Cloud (Retail Execution) | Slack

When damaged stock is reported, the Agent guides the store owner through claim submission and automatically processes remittance and resolution.

Powered by: Agentforce | Slack | Service Cloud | MuleSoft IDP

Track promotion effectiveness across stores and customer segments. Data visualization tools uncover optimization opportunities and recommend next-best actions.

Powered by: Tableau Next | Data Cloud

The Howard Street Demo illustrates how Salesforce + Accenture enable a connected retail ecosystem — where every touchpoint is intelligent, every process is automated, and every experience is personal.

Discover how Accenture uses Salesforce Agentforce and AI to unify sales, boost productivity and empower sellers with real-time insights for higher win rates worldwide.

Discover how Repsol and Accenture evolved from WhatsApp gas orders to an agentic AI roadmap powering efficiency, user trust, and future energy innovation.

Discover how Cox Communications have partnered with Accenture to leverage Agentforce and Data Cloud to drive data-driven insights, enhance customer engagement and streamline operations.

Join Accenture and industry leaders from Bayer & CSL to explore how life sciences companies are harnessing AI-powered innovation to reinvent customer engagement, drive bold visions and unlock value.

Discover how France's #1 home services provider leverages Data Cloud & Agentforce for customer self-care and invoice processing, achieving +11% productivity gains through AI-driven transformation.

Boston Scientific & Accenture talk scaling Agentforce to reinvent engagement, deliver AI value & improve patient outcomes compliantly.

Join AI leaders at Salesforce, Google Cloud & Accenture for a fireside chat on the future of AI and how it’s reshaping customer experiences, as they share insights & emerging trends across industries.

Discover how a unified, stakeholder-centric platform transforms complex utility initiatives by connecting customers, contractors, and regulators on a single source of truth.

Learn how to apply application lifecycle management to Data Cloud to streamline development, drive success, and unlock powerful AI insights. Join the discussion and live Q&A.

Discover how TIAA, Accenture, and Copado unite business and IT to scale DevOps, break silos, embed AI where work happens, and deliver business-led change faster and with confidence.

Learn how brands drive growth by unifying real-time, unstructured data across channels with Salesforce customer data to create a 360-degree profile and how conversational AI maximizes scale & revenue.

Learn how Apex Enterprise Patterns reduce technical debt, ensure scalability & align with Salesforce best practices. This session includes live demos and real-world use cases for devs and architects.

In this interactive session, we will explore practical frameworks for Marketing Cloud Next adoption, Agentforce integration, and creating measurable business impact.

87% of support leaders say customer expectations rose last year. Discover how global brands are evolving to deliver service for the exponential era of customer experience and maximizing AI ROI.

Learn from key partners how to explore the complete transition path from legacy systems to Life Sciences Cloud. Discover how you can create an agentic future for healthcare content and engagement.​

Donations are the lifeblood of nonprofits. Learn how America on Tech relies on Agentforce and Tableau Next to understand how funding is fostering the next generation of tech leaders.

Generative AI is transforming how organizations design, deliver, and maintain Salesforce solutions.