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Retail industry consulting

Reinventing the future of retail. We’re witnessing a transformational moment in retail history. Generative AI is transforming how people shop, how retailers operate and how employees work. There is a massive opportunity for retailers of all sizes to capitalize on this moment and prepare for the future of retail. The time to act is now.

Retail now

46%

of tasks undertaken by retail workers could be automated or augmented by large language models

56%

of global consumers worry about their country’s economy

41%

of high-income consumers plan to increase spend on ‘health and fitness’

8/10

consumers say that inflation and the rising cost of living are their top economic concerns

How to reinvent retail

Frontline Workforce

Empower your frontline workforce for enhanced customer engagement.

Retail is evolving; frontline workers must adapt quickly. Equip them with the tools, technology and skills to excel and meet consumer expectations. Empower your team to enhance retail experiences.
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Retail ESG & sustainability

Enhance profitability and market position by embedding sustainability

Promuovi la sostenibilità con innovazioni ecocompatibili per soddisfare le esigenze finanziarie, normative e le aspettative dei clienti, ottenendo redditività e vantaggio sul mercato. Trasforma la tua azienda rendendola sostenibile e orientata al profitto.
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Data & AI

Prepare your data for the new generative AI era

Data readiness is essential for using AI effectively. Prepare your data to maximize the generative AI opportunity and boost innovation in your business. Let’s work together to refine your data needs.
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TRANSFORM MARKETING, MERCH & SUPPLY CHAIN

Transform operations to create seamless customer experiences in retail

Retail demands cohesion across marketing, merchandising, and supply chain to meet expectations. Align these areas to streamline the process from concept to customer. Let us guide your transformation.
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Retail managed services

Eliminate repetitive tasks to boost efficiency and employee focus.

Retailers face pressure to do more with less. By removing mundane tasks, employees can focus on critical work, boosting efficiency. Use our Managed Services to streamline and optimize your operations.
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Retail across the marketplaces

Bridge digital and physical retail for stronger customer connections.

Customers demand seamless experiences across channels. Integrating digital and physical touchpoints boosts loyalty and sales. Let us help you create stronger connections for long-term success.
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Segments we support

  • Apparel, luxury & accessories
    Apparel, luxury & accessories

    Delivering aspirational, immersive experiences in-store and online to a discerning luxury goods clientele.

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  • Grocery
    Grocery

    Staying competitive in a fast-changing food, beverage and personal goods marketplace while meeting increased customer expectations for quality, convenience, and value.

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  • Mass merchandise & department stores
    Mass merchandise & department stores

    Enabling a one-stop shopping experience for consumers by offering a broad selection of products in various categories under one – physical or digital – roof.

  • Home improvement & furnishings
    Home improvement & furnishings

    Providing customers, including DIY enthusiasts and professional contractors, with the products and services needed to improve, renovate, or maintain their homes and properties.

  • Drugstore, health & beauty
    Drugstore, health & beauty

    Connecting healthcare and retail by providing essential pharmaceutical, personal care, and health and wellness products all in one place.

  • Quick service restaurants, convenience & fuel
    Quick service restaurants, convenience & fuel

    Creating a comprehensive and convenient shopping experience that includes fast food options, essential everyday items, and fuel for vehicles, often in one integrated location.

  • Consumer electronics
    Consumer electronics

    Offering tech-savvy consumers the latest technology and electronic gadgets, along with knowledgeable staff who can assist with product information and technical advice.

  • Off-price/discounts
    Off-price/discounts

    Enabling cost-conscious shopping by providing overstocked or discontinued brand-name merchandise at lower prices.

  • Specialty retail
    Specialty retail

    Catering to niche markets by selling a specific category of products, along with a unique and innovative customer experience.

Awards and recognition

Accenture has been named as a Leader in Everest Group’s Retail Services PEAK Matrix® Assessment 2025.

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Accenture and Avanade have been named the 2024 Microsoft Global SI Partner of the Year in Retail & Consumer Goods.

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Accenture has been named as a Leader in Everest Group’s Retail IT Services PEAK Matrix® Assessment 2024.

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Accenture is named a Leader for supply chain transformation services for Retail and CPG Peak Matrix ® Assessment 2023.

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Accenture is named a Leader in the IDC MarketScape: Worldwide Retail Commerce Platform Service Providers 2023 Vendor Assesment.

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Our leaders

Jill Standish

Senior Managing Director – Global Lead, Retail

LinkedIn

Brooks Kitchel

Senior Managing Director – Accenture Strategy, Retail

LinkedIn

Laurent Thoumine

Senior Managing Director – Retail Lead, EMEA

LinkedIn

Lori Zumwinkle

Senior Managing Director – Retail Lead, North America

LinkedIn

Retail careers

Innovate to shape a new retail culture—both physical and digital experiences—where companies can adapt as fast as consumer preferences change.​

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