Accelerate growth and transformation with GCCs

Leading GCCs have advanced from delivery excellence to enterprise influence. They use AI, talent and new ways of working to increase innovation and speed to market.

Why global capability centers matter

Reinvention is no longer episodic or optional. In a world defined by AI, volatility, and continuous disruption, competitiveness depends on the ability to reinvent how work gets done—again and again. Meeting this mandate requires advanced technologies, human capability, and new operating models. GCCs can play a critical role in enterprise transformation.

29%

of GCCs act as catalysts for enterprise-wide transformation, while only 5% remain focused purely on delivery—signaling a decisive shift to value creation.

80%+

of GCCs are scaling AI/ML to accelerate innovation, improve decision-making, and deliver measurable business outcomes.

68%

of GCC hiring currently targets product, data, and cloud roles—enabling faster time to market and stronger digital performance.

How AI is changing GCCs

Create a catalyst for transformation with your GCC

GCCs are evolving from delivery hubs into engines of business outcomes. With AI at the core and digital talent at scale, GCCs accelerate growth, improve efficiency, and unlock enterprise value. The shift is clear—GCCs are increasingly leading transformation, not just enabling it.

Develop a GCC vision, strategy, and roadmap. Establish a new GCC by reshaping the capability mix and sourcing model. Envision new capabilities aligned to an AI-enabled enterprise.

61%

of GCCs cite enterprise strategy & KPI alignment as key to sustaining/growing ROI - underscoring the need for the right operating model, governance, and talent strategy anchored to enterprise, not just functional, priorities

Set up a GCC, independently or with a partner, covering legal entity, organization, capability design, facility buildout, tech, and talent, ensuring seamless transition & mobilization. Stand up an AI-powered command center and embed AI from Day One.

53%

of GCCs prefer consulting/professional firms for strategy & implementation, reinforcing need for hands-on setup support covering operating model translation, mobilization, and GCC build execution

Assess GCC health and drive transformation through modernization, AI enablement, and new ways of working. Expand capabilities with flexible support and reskill talent for an AI-led future

75+%

of GCCs have moved from isolated AI pilots to scaling use cases across functions focusing on scaling impact, making continuous optimization, automation, and capability expansion critical to the next phase of growth.

What you’ll achieve

Get talent at scale

Global capability centers help companies access and develop talented workers on a large scale and provide them with the most current technology.

Accelerate transformation

56% of GCCs drive enterprise-wide transformation via GenAI, data & cloud to re-engineer workflows -underpinned by strong change mgmt., execution capability, and deep business & functional leadership integration.

Unlock innovation

AI, data, and innovation are core to GCCs from day one: 50% of “early setup” phase GCCs cite “AI and automation at scale” and “modernizing the data foundation” as top focus areas, while 86% support the enterprise’s tech innovation agenda.

Increase customer focus

Global capability centers can help liberate sales and marketing by 35–45%, enabling them to spend more time meeting customers’ needs.

Improve decision making

62% of organizations intend to use their GCCs as data and AI hubs to analyze large volumes of data to streamline decision making.

Intentional culture

Global capability centers can reinforce a culture that’s contributing to transformation. Or, they can help shift an existing culture with new approaches.

How GCCs lead enterprise transformation

Research shows 29% of leading GCCs in India are catalysts for enterprise-wide transformation. They drive impact by focusing on speed and innovation, scaling AI, preparing talent and strategically using service providers.

Learn more

Awards & recognition

Accenture was named a leader in the Everest Group Global In-house Center (GIC) Setup Capabilities in India – Provider PEAK Matrix® Assessment 2024. It recognizes our many strengths and the benefit to clients from our partnership with ANSR.

Learn more

ISG, a global AI-centered technology research and advisory firm named Accenture as a leader in their Provider Lens – Global Capability Center Services 2025. ISG commented on Accenture’s strengths in two areas: 1. Design and Set Up and 2. Optimization and Enhancement.

Learn more

What makes us a proven partner

Operating DNA

25k+ experienced practitioners delivering GCC reinvention at every stage 45+ years building and running managed services

AI & Platform advantage

100+ pre built, industry specific agentic solutions made available to our clients in their GCCs Proprietary GCC platform integrates advanced capabilities to drive enhancements across the GCC lifecycle

Ecosystem & alliance

Exclusive partnership with ANSR, leader in setting up and scaling GCCs 250+ leading ecosystem partners fully accessible to clients

Research & learning

GCC Leadership Pulse survey- 2026 Explore survey results through multiple lenses, unlock deeper insights, and enable the core team to directly access and work with the findings

Our leaders

Arundhati Chakraborty

Group Chief Executive – Operations

Paul Jeruchimowitz

Senior Managing Director – Operating Model & Organizational Design, Global Lead

Saurabh Kumar Sahu

Managing Director and Lead – Communications, Media and Technology, Accenture in India

Accelerate growth and transformation with GCCs

Leading GCCs have advanced from delivery excellence to enterprise influence. They use AI, talent and new ways of working to increase innovation and speed to market.

Why global capability centers matter