Skip to main content Skip to footer

Reinventing health experience for the caregiver and the patient

The health workforce shortage threatens the patient experience and health outcomes. Help is at hand. Harmonizing technology with human ingenuity can enrich the caregiver and transform patient care.

As the workforce crisis worsens, the healthcare industry is facing a pivotal moment. Fortunately, emerging technologies like generative AI can expand human capacity and free up valuable time for clinicians to focus on patient care. Gen AI is set to revolutionize traditional job roles, improve the quality of patient interactions and open new avenues for innovation and growth.

DATA

~40%

of healthcare workers’ time can be supported or augmented by shifting tasks using technologies like gen AI

45%

Expected growth rate in the next 20 years among heavy healthcare users age 60+

77%

of senior healthcare executives hope gen AI will deliver productivity gains that don’t just reduce costs but directly contribute to revenue growth

How experience is changing

Caregivers handling the human side of healthcare

Gen AI addresses healthcare’s most pressing issue, giving time back to caregivers so they can do the work only humans can do. Large Language Models allow technology to take over writing tasks like end-of-visit clinical documentation, note summaries and inbox management. This gives clinician’s minutes or even hours back for themselves or more patient access. Improving the patient experience and access to healthcare involves understanding the why, what and how. The why: The workforce deficit problem has worsened as the healthcare industry has focused on broad technology innovations rather than on improving work models. The what is finding ways to extend the capacity of people. The how is leveraging the technology to take over reading and writing tasks to give people more time and capacity to focus on patient care.

What you can do

Boost retention and reduce reliance on costly contract labor with improved workforce management and analytics. Use tech resources for administrative and low tasks, freeing up on-site clinicians for more critical patient care.

Implement technology to boost workforce productivity, enabling your team to provide high-quality care to more patients. Solutions like task automation and patient self-service tools help maximize efficiency and expand care capacity.

Reinvent the clinician's role by combining human efforts with cutting-edge technology such as operational and clinical digital twins, enhanced clinical decision support (i.e., generative AI) and immersive care delivery.

A seamless and satisfying personalized healthcare experience is more important to people than price. The most successful health leaders will be those who adopt an empathetic lens to achieve loyalty and build trust by improving access, experience and outcomes.

Our leaders

Tejash Shah, MD

Managing Director – Global Health Global Lead Care Reinvention

LinkedIn

Rich Birhanzel

Global Health Industry Lead

LinkedIn

Sig Shirodkar

Managing Director – Talent & Organization/Human Potential Services for Health, Life Sciences and Public Service

LinkedIn