Skip to main content Skip to footer

Accenture + ServiceNow

Helping you reinvent your business in the era of generative AI by unlocking value faster through the cloud continuum, reimaging service and modernizing work.

SERVICENOW KNOWLEDGE 2024

Learn how Accenture and ServiceNow are reinventing business to get to value faster.

READ MORE

AI Lighthouse

A first-of-its-kind program designed to fast-track the development and adoption of enterprise generative AI capabilities.

Expanding on existing strategic partnerships among ServiceNow, NVIDIA and Accenture, AI Lighthouse will assist pioneering customers across industries in the design, development, and implementation of new generative AI use cases.

AI Lighthouse unites the ServiceNow enterprise automation platform and engine, NVIDIA AI supercomputing and software, and Accenture AI transformation services. The comprehensive offering will let customers collaborate as design partners in architecting custom generative AI large language models (LLMs) and applications to advance their businesses.

#1 global ServiceNow partner

Accenture is the global #1 among ServiceNow partners. The strength of the Accenture ServiceNow Business Group lies in the deep expertise of our people across all of our businesses—Strategy & Consulting, Accenture Song, Technology and Operations.

Our platform-led approach unites the industry and technology transformation experience of Accenture and ServiceNow to deliver on the promise of digital business. Enabling clients to thrive in the cloud by harnessing the cloud continuum with a dynamic set of capabilities that power innovation across the enterprise.

We’re here to help reimagine customer engagement and delight customers with proactive service at every touchpoint. And create modern workforce solutions to reinvent business models with processes that embed service into digital products.

We offer the right balance of industry and technology expertise, to make us the ServiceNow Implementation partner you can trust to solve even the most complex business problems.

ServiceNow solutions and offerings

This is where we deliver on the promise of technology and human ingenuity. Combining our ServiceNow implementation experience to solve our clients’ biggest challenges - both present and future – to truly deliver on the promise of digital business.

Harness and manage the cloud continuum

Embrace new technologies and modern approaches to harness the cloud from public to edge and power capabilities and innovation across your enterprise. Learn more.

Reimagining service for customers

Adapt to deliver modern, digital first service to reimagine customer engagement with proactive service from issue to resolutions at every touchpoint. Learn more.

Workforce solutions

Create modern, sustainable work experiences with flexible service models, seamless digital enterprise services, and a future-ready culture. Learn more.

 IT workflows

Modernize IT to drive digital transparency and deliver high-performance business services and visibility. Learn more.

Platform application development

Build enterprise workflows and integrations to meet your unique business needs.

Security operations

Respond faster to incidents, vulnerabilities, and enterprise risk with our deep experience in security transformation and GRC platform migration. Learn more.

ServiceNow.org Partnership for Good Grant Program

We were a proud sponsor of the ServiceNow.org Partnership for Good Grant. Accenture is supporting the hunger and poverty alleviation grant by JEVS Human Services. JEVS works with individuals to achieve independence and economic stability.

LEARN MORE

By the numbers

With the world's largest ServiceNow practice, we're continually investing in our people and skills. In fact, we deliver many thousands of ServiceNow training annually and have the highest number of ServiceNow Certifications in the market.

25K+

ServiceNow Certifications

18K+

Skilled ServiceNow Employees

4X

ServiceNow Partner of the Year

Case studies

VIEW MORE CASE STUDIES
Technology

ServiceNow Impact, the ‘centerpiece’ of Accenture’s IT acceleration

Accenture digitizes workflow processes using ServiceNow’s platform strengths achieving significant efficiencies and increased productivity for employees.

READ MORE
Public Service

Meet "AVA": The State of Tennessee's virtual agent

The State of Tennessee leveraged intelligent automation to address the surge in family assistance requests.

READ MORE
Communications and Media

Transforming the employee experience

Sky modernizes employee experience and human resources (HR) operations with a company-wide cloud-based transformation.

READ MORE
Life Sciences

Digitizing customer service processes

Siemens Healthineers digitizes customer service processes and facilitates seamless online interaction.

READ MORE
Accenture Federal Services

Connectivity for all

A federal non-profit is making eligibility verification a breeze.

READ MORE
Banking

HSBC revamps HR services and employee experience

Advanced and far-reaching human resources and employee experience transformation.

READ MORE
Accenture IT Organization

The power of ServiceNow at Accenture

Accenture leverages ServiceNow to move to a business service-based IT model and more.

READ MORE
VIEW MORE CASE STUDIES

Blogs and articles

Latest posts on how Accenture is partnering with ServiceNow.

ServiceNow

The time to invest in digital innovation is now

Organizations that boldly pursue a Total Enterprise Reinvention strategy in the face of uncertainty will come out ahead.

READ MORE
ServiceNow

Customer Service: Value hiding in plain sight

How the right tech can transform customer service into a growth channel.

READ MORE
ServiceNow

New options to reinvent business operations

Highlight report from HfS: Accenture–ServiceNow relationship offers users new options to reinvent business operations.

READ MORE
ServiceNow

ERP modernizations transform business

The Defense Logistics Agency has a new enterprise resource planning system after it finished a 24-month timeline in 16 months.

READ MORE
ServiceNow

Addressing the ESG challenge

The right ESG toolbox can help meet the regulatory requirements.

READ MORE
ServiceNow

Reimagine the workplace experience

How to reimagine workplace experience for the talent of the future.

READ MORE
Accenture + ServiceNow

New options to reinvent business operations

READ MORE

Awards & recognition

As ServiceNow partners with a leading role, we are proud to have received widespread recognition for ServiceNow implementation. Our unique partnership combines the best of ServiceNow services with Accenture’s unmatched experience and assets.

ServiceNow

Worldwide Impact Partner of the Year

2024

ServiceNow

Japan Transformation Partner of the Year

2024

ServiceNow

Japan Consulting and Implementation Partner of the Year

2024

ServiceNow

EMEA Technology Workflow Partner of the Year

2024

Technology Analyst Recognition

Leader in Technology Services | Accenture

2024

Technology Analyst Recognition

Leader in Strategy & Consulting Services | Accenture

2023

SERVICENOW

Worldwide partner of the year

2023, 2021, 2020, 2019

SERVICENOW

Worldwide IT workflow partner of the year

2023

SERVICENOW

Partner of the year: Americas, EMEA & APJ

2023

SERVICENOW

Transformation partner of year: APJ

2023

SERVICENOW

Employee workflow partner of the year: APJ

2023

News

ServiceNow careers

Innovate and grow with our team of skilled ServiceNow professionals. Join the only company that spans the end-to-end spectrum of solutions driving the biggest transformational projects.

SEARCH JOBS

Our leaders

David Kanter

Lead – ServiceNow Business Group, Global
LinkedIn

Tom Quintelier

Lead – ServiceNow Business Group, EMEA
LinkedIn

Lawne Gerhardt

Lead – ServiceNow Business Group, North America
LinkedIn

Gino Sferra

Senior Manager – Accenture Federal Services, Platforms, ServiceNow, People Lead
LinkedIn

George Finn

Managing Director – Technology, Communications & Media, Intelligent Operations, North America
LinkedIn

Valerie Nifora

Marketing Lead – Accenture ServiceNow Business Group, Global
LinkedIn

Triana Hinchey

Lead – Partnership, Global
LinkedIn

Himanshu Gupta

Lead – Sales, North America

Chandrika Tv

Lead – Accenture Technology Center
LinkedIn

Ellen Currid

Lead – Partnerships, North America
LinkedIn

Cynthia Cauley

Lead – Partnerships, Europe
LinkedIn