May 6 – 8, 2025 | Las Vegas
ServiceNow Knowledge 2025
Learn how Accenture and ServiceNow are making reinvention real with agentic AI.
Accenture at ServiceNow Knowledge 2025
Accenture is proud to be a Diamond-level sponsor at Knowledge 2025. We will have a large presence at the event with several featured sessions including topics such as Reinventing Work Through Agentic AI, Accelerating AIOps-Driven Modernization in Infrastructure Services, and Maximizing Cost Savings with a Holistic Approach to Asset Management. The Accenture Reinvention Lounge at Yardbird, prominently located on Restaurant Row, will offer ample opportunities to meet with Accenture SMEs, see demos of our latest innovations on ServiceNow technologies, and network with your peers.
Accenture sessions
In this session, we will explore how Accenture is helping companies transform their ways of working and reinvent business processes through the adoption of AI agents.
Speakers: David Kanter and Alex Herrtrich
Connect and share insights, challenges, and success stories with peers from various sectors, including banking, health, insurance, and telco.
Speakers: Ellen Currid, Amy Giovannucci, George Finn, Himanshu Gupta, and Erik Raynes
Learn how AIOps, powered by agentic AI, can inspire smarter workflows, boosting productivity and efficiency while ensuring seamless integration and continuous improvement.
Speakers: Chris Brown and Sohrab Feilfeli
Learn how Accenture helps capture cloud, legacy and hybrid environments through ServiceNow's CMDB enabling effective management of growing asset landscapes.
Speaker: Tom Bruss
Learn how we secured support for implementation, demonstrated benefits to gain business buy-in for our continued evolution.
Speakers: Danielle Logan and Farah Hamed, USAA
Learn how Operations leaders are tackling these challenges with automation, through end-to-end work orchestration, proven to deliver significant business value.
Speaker: Mark Wilson
Joint speaking sessions
Discover how SAP and Accenture are pioneering Agentic AI to transform SAP's service and operations processes.
Speakers: Marcel Doppelreiter and Michele Weynandt (SAP)
In this session, we will explore how to leverage existing knowledge about end users to surface insights into user journeys, pain points, and opportunities for improvement.
Speakers: Joshua Levie and Jeanette Fuccell (ServiceNow)
Join Genesys and Accenture for an exclusive look into the most pressing CX and EX trends and learn how to level up your customer and employee experiences, delivering greater business value.
Speakers: George Finn and Amy Slater (Genesys)
Explore how some simple and innovative user experience enhancements to your Service Portal can reduce the numbers of service tickets and ticket deflections, and speed up resolution.
Speakers: Joshua Levie and Michelle Heffner
Explore Accenture’s transformative journey with GenAI, from our vision and goals to implementation and lessons learned.
Speakers: Geeng Hsieh and Fiona Anklesaria
Explore how the implementation of Service Operations Workspace (SOW) and AI-driven functionalities has transformed IT support driving greater efficiency and satisfaction.
Speaker: Anjna Nichani
Join us for an engaging session on how we transformed our facility and asset life cycle management processes with ServiceNow, streamlining room and asset reservations and boosting employee satisfaction.
Speakers: Monika Patel-Mistry and Robert Watson
Discover how the ServiceNow OT module revolutionized process efficiency, data security, asset management, and audit readiness while enabling GenAI capabilities.
Speaker: Claas Draeger
Our leaders
David Kanter
Lead – ServiceNow Business Group, Global
Amy Giovanucci
Managing Director – ServiceNow Business Group, Practice Lead
Tom Quintelier
Managing Director – ServiceNow Business Group, EMEA
Lawne Gerhardt
Managing Director – ServiceNow Business Group, Americas
Rajendra Prasad (RP)
Chief Information and Asset Engineering Officer
George Finn
Managing Director – ServiceNow Business Group, Offerings Lead