May 5 – 7, 2026 | Las Vegas
ServiceNow Knowledge 2026
Learn how Accenture and ServiceNow are putting AI to work for people.
Accenture at ServiceNow Knowledge 2026
Accenture is a proud Diamond sponsor at ServiceNow Knowledge 2026 where we will explore how organizations are using AI and automation to drive measurable value across the enterprise.
As a strategic ServiceNow partner Accenture will have a highly visible presence this year including earned sessions, branded activations, dedicated meeting spaces and Accenture’s ‘Reinvention Lounge’ at Yardbird for executive conversations, live demos and client engagement.
At Knowledge, you’ll see how Accenture helps clients reimagine work, reshape the workforce, and use data and technology to support this new work and way of working — hint: not just with tools, but through integrated strategies that turn innovation into impact.
Accenture sessions
Join Accenture, Dynatrace, and ServiceNow to see how observability, orchestration, and event intelligence power agentic AI for autonomous, resilient operations—plus a clear blueprint to automate with confidence.
Discover how Accenture partnered with Centrica to embed GenAI into IT service delivery—achieving 50%+ query deflection, reduced L1 effort, and higher CSAT—plus the lessons to scale impact on your own AI journey.
See how Human + AI is redefining ServiceNow transformation, using AI‑augmented engineering, AI Agent Studio, and AI Control Tower concepts to scale delivery responsibly across the lifecycle.
See how Accenture is reinventing ITSM with ServiceNow ITSM Agents, Now Assist, and Voice AI—automating incidents and changes to accelerate resolution and drive adoption at scale.
Learn about Agentic AI at scale with Accenture and ServiceNow, where we’re delivering 50+ agentic workflows, 100k+ hours of productivity gains, and a proven blueprint to scale AI Control Tower and autonomous operations with our client.
Fragmented risk creates blind spots. Join Accenture and ServiceNow to see how a unified, real time risk control panel brings cyber, third party, operational and regulatory risk together—turning IRM, TPRM and SecOps into decision ready leadership.
Plan your Knowledge 2026 agenda
Use the Knowledge Agenda Builder to plan your onsite agenda. Simply search “Accenture” under sessions and bookmark your spot! The session will then be added to your “My Agenda” calendar.
Accenture’s Differentiated Offerings
Reinvent IT Operations
Enable IT organizations to maximize performance with AI Operations
Combine full stack observability and AI event operations, with an agentic powered service desk to create a step-change in IT operations performance.
Dramatically reduce incidents and mean-time-to-resolve, to deliver higher services levels with lower operating costs, and enable more focus on innovation.
Accenture reimagines the Tier 1 Service Desk using agentic workflows on the ServiceNow platform, delivering real-time autonomous incident resolution including triage, ticket documentation, and employee notifications.
Harness AI-Powered Cybersecurity
Establish an intelligent control panel for resilient enterprise security
Deliver a unified security platform that combines cyber, third-party, operational, and regulatory risks into a real-time dashboard for organizations.
Utilizing proprietary accelerators, AI, and managed services to automate risk processes, provide measurable insights, and enable proactive decisions and automated actions.
See how structured Accenture-led ServiceNow migrations modernize legacy GRC — cutting service costs 30–40%, accelerating time to value, and removing traditional cost barriers with compelling license incentives.
Discover how a managed ServiceNow IRM, TPRM & OT security service that reduces assessment backlogs, meets evolving regulations, and strengthens risk oversight — fast to deploy, cost-effective, and built to scale.
Modernize Global Business Services
Create intent-based workflows to boost employee productivity
Provide a unified data fabric, and end-to-end work orchestration that allows GBS organizations to fully automate transactions and operate with real-time, trusted insight at a global scale.
With specific functionality for HR, Real Estate, Procurement, and Finance, ServiceNow is the engine for GBS transformation.
Explore how an AI agent proactively supports managers through the employee onboarding journey — from detecting a confirmed new hire to drafting a personalized welcome communication and coordinating hardware and access approvals.
See how an AI agent guides marketing managers through the full cycle of trade show preparation — recommending required items, coordinating vendor engagements, and managing branded merchandise procurement.
Reimagine Customer Operations
Transform Customer Service operations, industry by industry
Unlock industry-specific value by creating proactive service capabilities through agentic AI workflow automation and intelligence.
Modernize contact center interactions with next generation AI-based capabilities integrated with ServiceNow.
Explore how our solution streamlines eligibility across Medicaid, SNAP, TANF, and more with real-time AI-driven decisions. An integrated portal and agent workspace deliver a seamless, connected experience for both applicants and caseworkers.
See how our solution manages the full lifecycle of inbound interactions—from IVR to resolution—across industries. Intelligent routing, real-time context, and automated workflows help agents resolve issues faster and deliver better customer outcomes.
Advanced AI
Realize the benefits of Agentic and Sovereign AI
See how a Tier 1 media firm scaled AI using AICT; how we accelerate ingestion of AI Assets from PDF and other documents; and utilize Agent Intelligence to optimize license and usage analytics—enabling faster, compliant deployments and cost savings.
What else can I learn?
Our leaders
David Kanter
Lead – Accenture ServiceNow Business Group, Global
Amy Giovanucci
Managing Director – ServiceNow Business Group, Practice Lead
Tom Quintelier
Lead – Accenture ServiceNow Business Group, EMEA
Lawne Gerhardt
Lead – Accenture ServiceNow Business Group, Americas