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Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest. Network of Advanced Technology and Intelligent Operations centers. The ideal candidate will have deep expertise in Oracle cloud solutions, with a strong focus on optimizing field service operations, scheduling, and mobile workforce management. The Work: Collaborate with clients to gather requirements and understand their business processes specifically related to Field ...

Warehouse Management: Overseeing AR P&D warehouse operations in Mountain View (MTV) and Waterloo (WAT), conducting inventory counts and optimizing the warehouse layout and storage capacity.

Key Responsibilities: Support the Global Controllership team in executing quarterly and annual accounting close processes on US GAAP and US statutory bases. Proactively manage adherence to the quarterly financial close calendars across multiple segments align closely with Segment Controllers and Shared Service Center personnel throughout the close process, anticipate issues or challenges to timelines and ensure proper escalation. Support and contribute to management and execution of projects and workstreams associated with significant transactions, system implementations migrations and ad hoc ...

Handling, and address any deviations Reporting and Analysis, generate reports on various workforce management metrics, including attendance, adherence, and productivity Collaboration, work closely with operations

The Process Improvement Lead works closely with the Operations Managers, Team Leads, and Training team to identify new opportunities, workflows or potential improvements to the current process. Key Responsibilities: Manage the expectations with impact analysis on any new client requests, new flows and other activities that would need operational support to implement Work closely with Operations Should be able to proactively reach out to Operations leads and understand their concerns on new experiments, workflows and client requests Role Requirements: This is an onsite ...

Key Responsibilities: Communicate effectively with the team to deliver key messages and vision from management including daily huddles, metric review, target setting, and providing visibility on responsibilities within the team. Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators. Provide guidance, escalation handling, agent support, and performance management. Lead huddles with the team to drive results, monitor progress, and track status frequently throughout the day, flagging risks when they ...

The Training Lead will also be involved in trainer improvement activities to ensure skills development. Support training team members on daily tasks such as coaching, mentoring, answering training related questions. Work closely with the team to make sure all trainers are provided with the support needed to complete their tasks successfully. Conduct updates to material when there are discrepancies to ensure consistency. Must be flexible to work any shift between 5:00 am 12:00 am PT including weekends and holidays.

Key Responsibilities: Communicate effectively with the team to deliver key messages and vision from management including daily huddles, metric review, target setting, and providing visibility on responsibilities within the team. Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators. Provide guidance, escalation handling, agent support, and performance management. Lead huddles with the team to drive results, monitor progress, and track status frequently throughout the day, flagging risks when they ...

Key Responsibilities: Provide quality customer service, to our end users which drives customer experience and key metrics that will be measured for accuracy and timeliness. Assistagents with questions and best practices, provide coaching and guidance to handling customers, resolving queries, and fostering a positive customer, client, and internal stakeholder relationship. Maintains an awareness of the clients business, operational activities, and processes. Communicaterelevant information to Team Leads and escalate issues or complex delivery items. Must be flexible to work any shift between ...

Job Responsibilities Executes activities related to supply chain functions and ensures that daily targets are met and quality is maintained as per service level agreements/operations metrics Adhere to. Receive and validates incoming requisitions for order placement Execute fulfillment operations through order management Generate Sales Orders (Purchase Order placement), manage supply chain processes, quickly to new tasks and priorities Ensure timely completion of duties with a sense of urgency Collaborate with cross-functional teams and suppliers to solve problems and meet ...

As a member of the Sales Tax professional staff, this position contributes general knowledge and skills in the Sales Tax Compliance area to support Lodging Tax Department business objectives. The Sales Tax Analyst reports to the Assistant Manager, Sales Tax Compliance, and completes routine accounting and compliance tasks associated with the clients required sales and occupancy tax compliance for assigned properties within assigned states. The position is also responsible for maintaining an accurate compliance environment, researching the taxability of transactions as needed, and ensuring ...

Key Responsibilities: Interpret data and analyze Information to assist operations teams with day to day management of their teams Build reports and seek automation, performance improvement or innovation. Work with the Quality Analyst, the Operations Managers, and the agents in training and helping identify areas of upskill based on data, performance metrics, customer satisfaction, and overall business.