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Personalized experiences on Salesforce

Redefining customer engagement in the age of AI

The challenge

Enhance your customer interactions by harnessing data and AI with Salesforce, to enable personalized experiences.

In today’s fast-paced, ever-changing market landscape, businesses need more than just adaptability—they need a strategy for continuous reinvention. Customer expectations are higher than ever, demanding seamless, personalized experiences across every interaction. The challenge? Meeting these expectations while navigating unprecedented shifts in technology, market dynamics, and trust in a digital-first world.

We bring together advanced AI, unified data, and human insight to deliver hyper-personalized experiences that build trust, loyalty, and growth.

Leveraging Salesforce Data Cloud, Einstein, and Agentforce, we help create a modern digital core that drives agility, resilience, and scalable transformation in a world of continuous change.

How we help

Growth through relevance

Ensure customer interactions are timely, contextual, and meaningful—driving loyalty and long-term value. By aligning AI-driven insights with customer needs, we help unlock faster growth and deeper engagement.

Empowered human + AI agents

With Agentforce, we combine human expertise and AI to automate tasks, enhance agent performance, and deliver fast, personalized service that builds trust.

Omnichannel experiences

We deliver seamless, personalized journeys across every channel—web, mobile, and in-store—boosting customer satisfaction, loyalty, and growth.

Scalable agentic architecture

We build flexible, composable systems on Salesforce that scale with business needs—supporting rapid innovation and seamless integration without disrupting operations.

Human-centric change management

We guide successful AI adoption through training and tailored change programs—empowering teams to thrive in a dynamic, AI-enabled environment.

Reinvention in action

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QUT transforms student experience with data and AI

Queensland University of Technology (QUT) partnered with Accenture to boost student engagement using Salesforce’s AI and cloud solutions, resulting in an 84% increase in engagement and a 69% reduction in response times.

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Uber’s convenience, now for advertisers

Uber uses its global insights to create a hyper-personalized ad platform that connects advertisers with the right consumers in the moments that matter. The platform has already surpassed a US$1 billion in annual revenue run rate.

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Join us at Dreamforce 2025

October 14-16 | San Francisco – Salesforce +

Explore our content sessions for Dreamforce 2025 and highlights from 2024.

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Join us

Be part of the team, that’s creating new and extraordinary value for the world’s leading organizations.

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