HFS assessed twelve companies according to their OneOffice Model, which presents an ecosystem of employee experience (EX), customer experience and partner experience. Accenture ranked #1 in execution, innovation and alignment and ranked #2 for voice of the customer. Due to its end-to-end capabilities, and outstanding feedback from clients, Accenture emerged as the clear industry leader for ways of working that are equally human-centered and tech-enabled. 

In the report, Accenture differentiated itself from competitors through its deep research on workforce trends that informs all its EX strategy and direction; its focus on innovation, sustainability, inclusion and diversity and behavioral science across the complete compass of its services; and its ability to help clients drive EX, proven through client testimonials of Accenture’s innovative services.

“At a time when industries and business models continue to shape-shift at an extraordinary rate, Accenture’s expansive approach to business performance, driven by EX and grounded in research, gives it the competitive advantage necessary to help companies build the core skills and capabilities they need and to quickly adopt new ways of working,” said Phil Fersht, CEO & Chief Analyst, HFS Research.

Through its integrated capabilities, Accenture helps organizations imagine and execute an expansive approach to business performance by creating a culture of connection that enables individuals and teams to be at their best, delivering solutions for clients to shape an outstanding employee experience across the entire workforce that can also be deployed at scale and fast. Key Accenture differentiators are: