The e-commerce platform went live within three months of starting implementation.
Additional functionality was rolled out throughout the following year, adopting an agile approach. The new customer portal followed a few months later. Multiple complex technologies now work simultaneously behind the scenes to give the customer a completely cohesive—and seemingly effortless—experience. Leonardo has real-time visibility into orders and sales, and customer journeys can now be tracked from first interaction to purchase. The system supports collaboration via built-in workflows between departments, further improving efficiency and cutting costs.
Since launching, the platform has delivered for Leonardo:
