With slowing growth, a quickening trend toward commodity transactions, and billions in revenue being threatened by new competitors, incumbent retail payments leaders face decision points of no return. Those that adopt a data-centered business model, powered by open and flexible technologies, to transform their retail-payments customer experience will deliver new value-added services in ways that keep them relevant and protect their market positions. Those that don’t may very well be relegated to a utility position, providing back-end transactional services.
We work with payments leaders to effectively shift their customer value proposition from transactions to experiences.
