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In fiscal year 2019, Social Security, Medicare, Medicaid, CHIP and marketplace subsidies, along with federal benefits and additional safety net programs, represented approximately 64% of the federal government’s $4.4 trillion annual budget.

Workforce frustrations

53%

say they require better tools or less frustrating processes

41%

say their office is understaffed

40%

feel their work isn’t valued or appreciated

Automation opportunities

35%

say better tools and data would make their work significantly more enjoyable

32%

say better tools and data would make their work moderately more enjoyable

Barriers to better experience

About the Authors

Elaine Beeman

Senior Managing Director – Accenture Federal Services, Chief Leadership Officer & Civilian Portfolio Lead


Tim Irvine

Managing Director, Lead – Accenture Federal Studio


Chris Zinner

Managing Director – Accenture Federal Services, Civilian Innovation Lead


Vanessa Godshalk

Senior Managing Director – Accenture Federal Services, Civilian Portfolio Lead


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