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Futureframe: Human-centered design at societal scale

October 4, 2021

7-MINUTE READ

In brief

Why the federal customer experience matters

Futureframe: Human-centered design at societal scale

Deliver better federal customer experience and outcomes

Apply human-centered design at societal scale

Co-creative

Engaging customers and stakeholders throughout the project

Integrated

Drawing upon the best of Accenture across federal and commercial

Experiential

Creating experiences, visual artifacts and tangible prototypes to bring the cutting-edge vision to life

Futureframe methods and techniques for better federal customer experience

About the Authors

Elaine Beeman

Senior Managing Director – Accenture Federal Services, Chief Leadership Officer & Civilian Portfolio Lead


Tim Irvine

Managing Director, Lead – Accenture Federal Studio


Chris Zinner

Managing Director – Accenture Federal Services, Civilian Innovation Lead


Vanessa Godshalk

Senior Managing Director – Accenture Federal Services, Civilian Portfolio Lead


Get the essentials

The big read

25 minute read

Futureframe: Human-centered design at societal scale

Our full report exploring how agencies can use human-centered design to implement transformative change.

Short on time?

10 minute read

Futureframe guide

A step-by-step guide to the Futureframe federal framework.

15 minute read

Executive summary

A shortened version of the full report highlighting the main findings.

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