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Intelligent Operations

Human + machine intelligence building new ways to embrace change and grow

Transform your people and business

We build and scale intelligent operating models to drive sustainable growth with speed, certainty and security.

Business Process Services

The value multiplier

Discover how organizations can double their chances of future-ready operations in the next 3 years.
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Operations capabilities

With more than 196,000 exceptional people in over 50 centers, we apply intelligence, innovation and deep industry experience, together with New IT and new skills to drive business value and growth. Learn more about our services.

Intelligent Finance Operations

Helping companies transform from transactional to strategic organizations through intelligent operations.

Sourcing and Procurement

Data-driven insights to help optimize processes, increase efficiency and drive out more value.

Supply Chain

Building agile, transparent supply chains to help businesses navigate market volatility with success.

Compliance as a Service

Achieving compliance and managing risk to keep pace with regulatory and operational pressures.​

Intelligent Global Business Services

Achieve outcomes faster with intelligent global business services.

Sales & Customer Operations

Transforming sales, marketing and service operations to deliver sustainable breakthrough growth.

Sales Services & Operations

Helping sales leaders evolve their operation models, launch new products & services and delight customers.

Marketing

Marketing Operations activates and optimizes best in class customer experiences to deliver breakthrough...

Talent and HR

Reshaping the employee experience and improving retention with innovative workforce operating models.

Reimagine Banking Operations

Flexing fast to respond to volatility and lay the foundation for a more sustainable, resilient business.

Insurance

Helping you harness the power of human + machine to establish resilient operations for your business.​

Health

Helping payers, providers and government agencies drive growth, while improving patient outcomes.

Intelligent network services

Enabling communications service providers to thrive in an ever-changing landscape.

Virtual tours

Take a 360° virtual tour through our Intelligent Operations Centers.

Operations case studies

Supply Chain BPS

Oil and gas company improves productivity by 45%

How data-driven supply chain, finance and HR operations helped increase agility. 

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Operations

Seizing a $1B+ revenue opportunity with SMBs

A global networking technology company creates a new GTM to transform customer experience.

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Intelligent Sales & Customer Operations

Finding the secret sauce for smarter selling

A mobility and delivery platform unlocks over $85 million through sales talent and data-driven insights.
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Blogs

Operations

AI Maturity for Intelligent Operations

Just 12% of companies have advanced their AI maturity enough to achieve superior growth and business transformation.

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Operations

Be prepared for emerging global risk

How Chief Risk Officers must navigate a quickly changing and threatening landscape.

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Operations

Want to supercharge your business operations?

How digital twins can help organizations create more agile business operations and remain competitive.

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Our leaders

Yusuf Tayob

Global Communications, Media & Technology Industry Practices Chair
LinkedIn

Kaushal Mody

Chief Assets and Solutions Officer
LinkedIn

Nirav Sampat

Global Lead – Operations Delivery, Transformation and Technology
LinkedIn

Andy McGowan

Chief Operating Officer – Operations
LinkedIn

We work as one team with diverse expertise to create 360° value.